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FAQs

Additional information

How can I confirm my test payment?

You can confirm your test payment by using our EXT Payconiq App. First off, you need to onboard as a test customer. After this, you scan the QR code and confirm the transaction using your pin code. Don’t worry, it won’t cost you a thing since you’re in the test environment.

For our EXT/dev environments, are we required to use a real IBAN?

No. As long as you are using the EXT app, feel free to use a randomly generated IBAN. Payconiq recommends using http://randomiban.com to generate test IBANs.

Multiple credentials for different environments.

We are planning on using multiple environments for test, development and QA. Do we need to use the same credentials for each environment?

No. We are happy to generate multiple test merchants in order to facilitate multiple environments. However, once you are ready for production, we will need to verify that the necessary contracts are in place before issuing any production keys.

Can I use the same email to set up an additional merchant account?

No. Your email address must be a unique identifier.

Can I use dummy email addresses to set up an environment?

No. You will receive various emails containing information necessary to access the Merchant Portal

How does my callback URL need to be structured?

Your callback URL needs to be https://

How long is a transaction/payment id valid for?

  • A transaction/payment id is valid for twenty (20) minutes for online and two (2) minutes for instore payments before it times out.

Payconiq callback signature validation fails?

If the callback signature validation continues to fail, you should GET the transaction details to know the status of the transaction. Please refer to the Merchant Payment API. to see how this can be done.

How can I redirect the Payconiq app to my application after completing a payment in the Payconiq app?

In order to redirect to your application from the Payconiq app, your app needs to support universal links just as we have with the Payconiq app.

Please see links for Android and iOS links that would provide some guidance on how to implement universal links. The universal links will be set as the “returnUrl” prior to calling the Payconiq app.

Can I setup a dedicated VPN connection to the Payconiq Backend?

At this point Payconiq does not establish VPN’s between sites.

How can I reconcile Payconiq transactions on my bank statement?

For every successful Payconiq transaction, there is an endToEndId field when the transaction details for a transaction is retrieved by the merchant. The response contains the endToEndId field which matches a field similar to the "End-to-end reference" on the CAMT file of the bank statement of the merchant. This field can be used to reconcile transactions since it matches what is present on the bank statement.

If you have trouble finding the endToEndId on your bank statement or in the API call, you may contact Support.

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